Frequently asked questions

Orders placed before 1pm (Melbourne time), Monday to Friday, are dispatched the same business day from our Melbourne warehouse. Every parcel is tracked and insured, and you’ll receive tracking details as soon as your order leaves us.

Orders placed after 1pm, on weekends or public holidays are dispatched on the next business day.

Yes. We ship Australia-wide from our Melbourne warehouse, with every order tracked and insured.

Most metropolitan orders arrive the next business day with Express when dispatched same-day. Transit times vary by location.

Every product shown as In Stock is physically held in our Melbourne warehouse — not a supplier estimate — and is ready for same-day dispatch when ordered before 1pm Monday to Friday.

You’ll receive tracking details by email as soon as your order leaves our warehouse. If you haven’t received them and your order was placed before 1pm on a business day, get in touch and we’ll chase it up.

No. We don’t discount our product prices — no seasonal sales, no blanket discount codes, and no price that changes depending on when you happen to visit. The price on the page is our best price, and it’s the same for everyone.

We’re set up for Australian delivery, but international shipping options do appear at checkout — including New Zealand. Rates are reasonable on smaller items and less competitive on anything heavy, like a full set of brakes. Enter your address at checkout to see what’s available before you commit.

The easiest way is to enter your vehicle into our QuickFinder before adding parts to your cart. We’ll progressively narrow the catalogue to show products matched to your exact vehicle.

If you’re still unsure, send us your VIN before ordering and we’ll be happy to confirm compatibility.

No problem. Send us your VIN and we’ll identify your vehicle and help point you towards the correct maintenance parts.

Australian-delivered BMW, Volkswagen and Audi models often changed components throughout production, so a VIN is the most reliable way to confirm compatibility.

BMW, Volkswagen and Audi regularly updated engines, braking systems and other components throughout production. Two vehicles with the same model name and build year can require completely different maintenance parts.

That’s why we ask you to identify your vehicle using our QuickFinder or VIN, helping ensure the parts you see are matched to your exact vehicle.

No. Our catalogue includes Genuine parts alongside carefully selected OE and OEM-quality manufacturers — the same companies that supply many of Europe’s leading vehicle manufacturers.

Every product is chosen for its quality, fit, reliability and value, so you can buy with confidence.

No. We focus on mechanical maintenance, service and repair parts, held in stock and dispatched quickly. It’s a deliberate limit — a narrower range we know well is more useful than a catalogue of everything.

Often, yes. If you can’t find the maintenance part you’re looking for, get in touch — we can often source Genuine, OE or OEM-quality parts through our Special Order Service.

We stock common mechanical maintenance and service parts, so we can’t help with body panels, interior trim or used parts.

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Unused parts in their original packaging can be returned within 60 days. We ask that items are returned clean, complete and securely packaged to prevent damage in transit.

If something’s gone wrong at our end — a faulty part, the wrong item sent, or a part we recommended that turned out not to fit — we’ll cover the return shipping and sort it out for you. If it’s a change of mind, or the part wasn’t confirmed against your vehicle before you ordered, return shipping is at your cost.

Not sure which applies? Get in touch before sending anything back and we’ll walk you through it.

Every order is tracked and insured, so damage in transit is covered. Send us a photo of the part and the packaging and we’ll sort out a replacement — you won’t be out of pocket.

Yes, by callback. Email and text are our fastest channels and usually give a better answer, because choosing the right part often depends on a VIN, a part number or a photo. If you’d rather talk it through, request a callback and we’ll call you.

No — we’re an online-only business, and every order is dispatched from our Melbourne warehouse rather than collected in person. It’s a deliberate choice that keeps our prices down and our dispatch reliable.